Contact Support

Get help from the HqO support team or find answers before you reach out.

Email Support

For technical questions about HqO Admin or the mobile app, email:

appsupport@hqo.co

Our support team typically responds within 1–2 business days.

In-App Support

Use the Support button inside the HqO app to submit an issue directly. This automatically captures your account and device details, which speeds up troubleshooting.

Building Administrator

For access issues, account setup, or questions about your building's configuration, contact your property team or building administrator first. They manage building-specific settings and can resolve most access and onboarding issues directly.

What to Include in Your Request

To help us resolve your issue faster, include:

1. Your email address associated with HqO
2. Building or property name
3. Clear description of the issue
4. Screenshots or screen recordings (if applicable)
5. Device type and app version (for mobile issues)

Helpful Resources

Before contacting support, check these pages — most issues are answered here:

• Troubleshooting — login, app, and browser issues
• Supported Devices — device and browser requirements
• Privacy and Security — data and compliance questions

Privacy Questions

For questions about HqO's data practices, email privacy@hqo.co.