Experience Channels
App Configuration / Experience Channels — Production view
Experience Channels lets you create and manage the digital touchpoints through which tenants and visitors interact with your property. Configure web subdomains for browser-based access and set up visitor kiosks for on-site check-in.
Overview
Navigate to HqO Admin > App Configuration > Experience Channels to manage all of your property's digital channels in one place.
The page is split into two channel types:
- Web — browser-based experience delivered via a custom subdomain (e.g.,
yourbuilding.hqo.co) - Visitor kiosk — on-site tablet or kiosk interface for visitor check-in
Changes to experience channels take effect immediately for active subdomains.
Web Subdomains
The Web tab lists all configured subdomains for your portfolio.
Subdomain table columns
| Column | Description |
|---|---|
| Name | The subdomain URL (e.g., yourbuilding.hqo.co). Click to open the configuration detail. |
| Building count | Number of buildings associated with this subdomain. |
| Status | Current status of the subdomain — Active or Inactive. |
Filters and search
- Use the Search box to filter subdomains by name.
- Click Building to filter by associated building.
- Click Status to filter by Active or Inactive subdomains.
Creating a web subdomain
Add a new subdomain
- Click Create subdomain in the top right.
- Enter a subdomain name. The subdomain will be created as
<name>.hqo.co. - Associate one or more buildings with the subdomain.
- Configure the Theme settings — logo, background image, primary color, and button text color.
- Save the subdomain.
Configuring an existing subdomain
Click any subdomain name to open its configuration detail page.
Subdomain details
| Field | Description |
|---|---|
| Subdomain | The full URL for this channel (e.g., yourbuilding.hqo.co). |
| Status | Toggle between Active (live) and Inactive (disabled). |
Associate buildings
Select which buildings should be associated with this subdomain. A subdomain supports many-to-many building relationships — one subdomain can serve multiple buildings, and a building can appear on multiple subdomains.
Theme
Customize the visual appearance of the subdomain's login and home screen:
| Setting | Description |
|---|---|
| Logo | Upload a custom logo. Falls back to the default HqO logo if not set. |
| Favicon | Upload a custom favicon for the browser tab. Falls back to the default HqO favicon. |
| Background image | Upload a background image for the login screen. |
| Primary color | Hex color used for buttons, links, and accent elements on the login screen. |
| Button text and icon color | Hex color for text and icons on primary buttons. |
| Use system icons on quick links | Toggle to use standard system icons instead of custom icons on quick link buttons. |
A live preview of the login screen updates as you make changes.
Visitor Kiosks
The Visitor kiosk tab lists all kiosk configurations for on-site visitor check-in.
Kiosk table columns
| Column | Description |
|---|---|
| Name | The name of this kiosk configuration. |
| Buildings | Which buildings this kiosk is associated with. |
| Devices | Number of physical devices paired with this kiosk configuration. |
Creating a visitor kiosk
Add a new kiosk
- Click Create in the top right of the Visitor kiosk tab.
- Enter a name for the kiosk.
- Associate the kiosk with one or more buildings.
- Complete the kiosk configuration.
- Pair physical devices as needed.
💡 Tip: If no kiosks appear in the list, none have been configured yet. Click Create to set up your first kiosk.
Core workflows
Activating or deactivating a subdomain
- Click the subdomain name to open its detail page.
- Locate the Status toggle next to the subdomain URL.
- Toggle to Active to make the subdomain live, or Inactive to disable it.
Updating the login screen theme
- Click the subdomain name to open its detail page.
- Scroll to the Theme section and click Edit.
- Upload new images or update color values as needed.
- The preview updates in real time.
- Save your changes.
FAQ
Can one subdomain serve multiple buildings? Yes. Experience Channels supports many-to-many relationships — a single subdomain can be associated with multiple buildings.
What happens when a subdomain is set to Inactive? The subdomain URL will no longer be accessible to users. Active sessions may be terminated. Reactivate the subdomain at any time by toggling it back to Active.
Can I use a custom domain instead of .hqo.co?
Custom domain configuration is handled by your HqO account team. Contact appsupport@hqo.co to request a custom domain setup.
Who can access the Web experience? Access to a web subdomain is controlled by your tenant and user configuration. By default, users authenticate with their business email.
Need help?
Contact your HqO account team or email appsupport@hqo.co.