Features

Features is where you configure which capabilities are available to your tenants in the HqO app. Add new features, set audience rules, control display order, and preview how features appear to users — all from one page.

Overview

Navigate to HqO Admin > App Configuration > Features to manage all features enabled for your property.

The page has two tabs:

• Features — the full list of configured features, grouped by category
• Feature Display — a drag-and-drop preview showing how features appear to tenant users in the app

⚠️ Note: Features are scoped to the currently selected building. Use the building selector in the top bar to switch between properties.

Features tab

Feature categories

Features are organized by category. Each category groups related functionality:

Category	Description
Resource Booking	Allow tenants to reserve shared spaces like meeting rooms, wellness areas, or specific bookable resources.
Mobile Access	Provide tenants with mobile credentials (digital keys) to access building doors and restricted areas.
Visitor Management	Enable tenant-initiated visitor pre-registration and check-in.
Work Orders	Allow tenants to submit and track maintenance requests.
Link Out	Deep-link to external websites or apps within the HqO app context.
Service Bookings	Let tenants browse and book onsite services (e.g., fitness classes).
Service Requests V2	Simplified maintenance request submission with tracking.
Amenities	Showcase and provide access to building amenities.

Feature card fields

Each configured feature displays the following:

Field	Description
Feature name	The label shown to tenant users in the app.
Audience	Who can see this feature — All tenants, Specific tenants, or Specific users, tenants, roles.
Status	Current state — Active (visible to users) or Inactive (hidden).

Feature actions

Click the expand button (▾) on any feature category to reveal the features within it. Click a feature to open its edit page.

Feature Display tab

The Feature Display tab shows a live preview of how features are ordered and displayed in the tenant app.

• Drag and drop feature cards to reorder them.
• Click Edit on any card to open the feature's edit page.
• Click Edit theme to navigate to the Theme page and update colors and styles.

💡 Tip: Feature order here determines the order tenants see features in the quick-launch grid in the app.

Core workflows

Adding a new feature

1. Click Add feature in the top right.
2. Select a feature type from the available options.
3. Enter a Feature name — this is what tenants see.
4. Set the Audience: choose All tenants, specific tenants, or specific user roles.
5. Configure any type-specific settings (e.g., URL for Link Out, module for Internal features).
6. Set the Status to Active to make the feature visible.
7. Save the feature.

Editing an existing feature

1. On the Features tab, expand the relevant category.
2. Click the feature card to open the edit page.
3. Update the feature name, audience, URL, or status.
4. Save your changes.

Reordering features

1. Click the Feature Display tab.
2. Drag and drop feature cards into the desired order.
3. The new order is saved automatically.

Generating an opt-in report

Click Opt-in report to download a report showing which tenants have opted in to each feature. Use this to track adoption and identify under-utilized capabilities.

Settings

Audience options

Option	Who sees the feature
All tenants	Every user in every tenant organization at this building.
Specific tenants	Only users belonging to the selected tenant organizations.
Specific users, tenants, roles	Granular access limited to specific user accounts, companies, or roles.

Feature types

Type	Description
Internal	Loads a native HqO module (e.g., Access, Standard amenities).
External	Opens a URL in a web view within the app.

FAQ

Can I have the same feature type configured multiple times? Yes. For example, you can create multiple Resource Booking features pointing to different spaces (Meeting Spaces, Wellness Spaces, a specific bookable room).

What does "Specific tenants" mean? It limits visibility of the feature to users who belong to the selected tenant organizations in your building's CRM.

Why isn't a feature showing up in the app? Check that the feature's Status is set to Active and that the user's tenant matches the configured Audience.

Does changing feature order affect all users immediately? Yes. Reordering on the Feature Display tab takes effect for all users right away.

Need help?

Contact your HqO account team or email appsupport@hqo.co.

Related

• Theme
• Utility Buttons
• Experience Channels
• Buildings