Communications Beta
Get a message out to tenants from your phone — compose push and email, preview both, target an audience, and send now or schedule for later.
Overview
Communications on mobile covers the send: composing, previewing, targeting, and scheduling. It's built for the moments when a message can't wait for you to get back to a laptop — a lift outage, a fire drill, an entrance closure.
Audiences themselves are still built on the desktop. On mobile you pick from the audiences that already exist for the building.
Open it from the Comms tab in the bottom bar, or from the menu.
🔒 Permission required: Communications requires the Notifier or Super Admin role. Without one of those, the tab doesn't appear, and opening a direct link shows "Communications Not Available." Roles are managed in HqO Admin under Settings > Roles & Permissions.
Reviewing communications
The list is split into tabs:
| Tab | What it shows |
|---|---|
| All | Every communication in your scope |
| Scheduled | Queued to send at a future date and time |
| Sent | Already delivered |
| Drafts | Started but not yet scheduled or sent |
Tap any communication to open it. The detail screen shows its core details, the audience it targets, and previews of how it appears as a push notification and as an email.
Sending a communication
Tap the + button in the bottom action bar and choose Schedule Communication, or open Send Communication from the menu. The form walks through three steps.
Step 1 — Details
Pick the building, then turn on the channels you want. You can send push, email, or both in one communication.
Send Push Notification asks for:
| Field | Notes |
|---|---|
| Title | The bold first line on the lock screen |
| Body | Keep it short — phones truncate long push text |
Send Email asks for:
| Field | Notes |
|---|---|
| Sender Display Name | Who the email appears to come from, e.g. Building Management |
| Send From | The sending address, chosen from the addresses configured for the building |
| Use custom reply-to address | Turn on to route replies somewhere other than the sending address, then pick the Reply To address |
| Email Title | The heading shown at the top of the email body |
| Email Subject | The subject line in the inbox |
| Email Body | The message itself |
A live preview of both the push notification and the email updates as you type, so you can see how the message lands before you send it.
Step 2 — Schedule
Choose one of two tabs:
- Send Now — the communication goes out as soon as you submit.
- Schedule for Later — pick a date and time.
Step 3 — Target
Select the audiences that should receive the communication. Audiences are searchable, which matters when a building has a long list.
If you turned on both push and email, you get an extra switch: Use separate audiences for Email and Push. Turn it on to target a different audience per channel — useful when, for instance, everyone should get the email but only on-site staff need the push.
💡 Tip: Push is interruptive; email is not. For anything urgent and time-boxed — a lift outage, a drill — send both, with the push short and the detail in the email.
Related
- Communications in HqO Admin — the full desktop experience, including rich email composition and reporting
- Audiences — building and managing the audiences you target from mobile
- Notifications — how push notifications reach tenants in the HqO app
Next steps
Run event check-in from your phone