Service Booking
Experience / Service Booking — Production view
Service Booking lets you surface on-site service providers — fitness studios, massage therapists, wellness coaches, and more — directly in the tenant app. Admins create and manage provider listings, choose a booking integration, and control how tenants discover and book services.
Overview
Navigate to HqO Admin > Experience > Service Booking to access the provider list. The page displays all active service providers as cards. Each card shows the provider's logo, name, subtitle, and directions text.
Click Create service (top right) to add a new provider, or click an existing card to edit it.
💡 Tip: Service Booking must be enabled for your building. If the page is not visible in your nav, contact your HqO account team.
Provider list
| Element | Description |
|---|---|
| Provider card | Shows logo, name, subtitle, and directions text as tenants see it |
| + New card | Opens the create form |
| Search bar | Filter providers by service provider title |
| Create service button | Opens the create form (same as + New) |
Creating a service provider
Add a new provider
- Go to HqO Admin > Experience > Service Booking.
- Click Create service or the + New card.
- Upload a provider logo using Upload Service Provider logo.
- Select an Integration from the dropdown (see Integrations).
- Fill in all required fields (marked with *).
- Configure optional settings and feature flags.
- Click Create Service Provider.
Provider fields
| Field | Required | Description |
|---|---|---|
| Logo | No | Provider image shown on the card; upload via Choose File |
| Integration | Yes | Booking platform that handles scheduling (see below) |
| Service Provider Name | Yes | Display name shown to tenants |
| Service Provider Subtitle | Yes | Short tagline (max 25 characters) |
| Long Description | Yes | Full provider description shown in the detail view |
| Directions | No | How to reach the provider (e.g., "Suite 204, Building B") |
| Site ID | Yes (MBO) | Mindbody site identifier; required when integration is MBO |
| Vendor ID | Yes (others) | Provider identifier for non-MBO integrations |
| Building ID | Yes (others) | Building identifier for non-MBO integrations |
| Booking Window Start (days) | No | Earliest day tenants can book in advance |
| Booking Window End (days) | No | Latest day tenants can book in advance |
| Linkout Label | No | Label for the external link button |
| Linkout Icon | No | Icon displayed alongside the linkout |
| Linkout URL | No | Destination URL for the external link |
| Management email | No | Email address for booking-related notifications |
Feature flags
Toggle these checkboxes to enable optional capabilities for the provider:
| Flag | Description |
|---|---|
| Enable membership sign up | Allows tenants to sign up for provider memberships |
| Enable registration | Enables tenant registration flow with the provider |
| Enable QR Code | Surfaces a QR code tenants can present at the provider location |
| Enable Promotion Code | Allows tenants to enter a promo code during booking |
| Group/class services | Shows group class offerings from this provider |
| Appointment services | Shows one-on-one appointment offerings |
Utility button
The Utility button field sets the label for the primary call-to-action button on the provider detail screen (e.g., "Book a Class"). Customize it to match the provider's offering.
Liability waiver
Upload a PDF liability waiver (max 10 MB) using the Upload a file button. Tenants must accept the waiver before completing a booking.
Integrations
Service Booking connects to these platforms via the Integration dropdown:
| Integration | Description |
|---|---|
| MBO | Mindbody Online — common for fitness studios and wellness providers |
| Timekit | Scheduling platform for appointment-based services |
| Ten Spot | Employee experience platform with activity booking |
| Service Booking | HqO's native service booking flow |
| hOM | hOM wellness management platform |
| Mock Service Booking Service | Test/demo mode; not for production use |
⚠️ Note: The fields shown in the provider form change depending on the integration selected. MBO uses a Site ID; other integrations use Vendor ID and Building ID.
Editing a service provider
- Go to HqO Admin > Experience > Service Booking.
- Click the provider card you want to edit.
- Make your changes in the form.
- Click Save Service Provider.
To remove a provider, click Delete Service Provider. This permanently removes the listing from the tenant app.
Viewing bookings
From any provider's edit view, click View Bookings to see booking activity associated with that provider. This opens the bookings list filtered to the selected provider.
Provider card preview
While editing a provider, the right sidebar shows a live preview of the provider card exactly as tenants see it in the app. The preview updates as you fill in the Service Provider Name, Service Provider Subtitle, and Directions fields.
FAQ
Can I reorder providers on the list? Provider display order is managed through your HqO account team. Contact them to adjust listing order.
Why don't I see the MBO-specific fields? Fields like Site ID, Enable membership sign up, and Enable QR Code only appear when MBO is selected as the integration.
Why is the Save button disabled? All required fields (marked with *) must be filled in before saving. Check that Integration, Service Provider Name, Service Provider Subtitle, Long Description, and any integration-specific ID fields are complete.
Can I bulk-import providers? Bulk import is not available in the UI. Contact your HqO account team to set up multiple providers at once.
Need help?
Contact your HqO account team or email appsupport@hqo.co.
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