Community Forum

Community Forum gives tenants a place to post questions, share recommendations, and start conversations with others in the building. Property teams use the admin view to moderate posts and keep the community space on topic and welcoming.

Overview

Navigate to HqO Admin > Experience > Community Forum to access the moderation table. The page lists all tenant-generated discussion posts for your building in a single view. From here you can review, edit, or remove posts.

The forum itself lives in the tenant app — tenants create threads, admins manage them from here.

💡 Tip: Community Forum must be enabled for your building. If navigating to the page redirects you elsewhere, the feature is not active on your account. Contact your HqO account team to enable it.

Forum table

The moderation table lists all posts with the following columns:

Column	Description
Date	When the post was created
Username	The tenant who posted
Category	The discussion category the post belongs to
Topic	The subject or title of the thread
Comment count	Number of replies on the thread

Click any row to open the full post and its replies.

Moderating posts

Edit a post

1. Click the post row to open it.
2. Click Edit.
3. Modify the content as needed.
4. Save your changes.

Use editing to remove inappropriate language while preserving the thread context.

Delete a post

1. Click the post row to open it.
2. Click Delete.
3. Confirm the deletion.

⚠️ Note: Edits and deletions are permanent — there is no undo. Deleting a parent post removes the entire thread, including all replies. Review carefully before taking action.

Empty state

If your building has no forum posts, the page displays a placeholder message. This is expected for newly enabled buildings or properties where the feature hasn't been promoted to tenants yet.

Best practices

• Set clear community guidelines and communicate them to tenants when you launch the forum.
• Check the forum regularly — especially in the first few weeks after launch.
• Use categories to keep discussions organized. Work with your HqO account team to configure the right categories for your building.
• Respond to unanswered questions as a building admin to model active participation and encourage engagement.

FAQ

The Community Forum page redirects me to the dashboard — what's wrong? This means the feature is not enabled for your building. Contact your HqO account team to activate Community Forum.

Can I pin or feature specific posts? Pinning posts is not currently available in the admin view. Use Content to highlight important announcements.

Can tenants delete their own posts? Tenants can manage their own posts from the tenant app. Admins can also delete any post from the admin moderation view.

Can I configure forum categories myself? Category configuration is managed through your HqO account team. Contact them to add, rename, or remove categories.

Need help?

Contact your HqO account team or email appsupport@hqo.co.

Related

• Content — Post announcements and building news
• Amenity Posts — Showcase building facilities
• Communications — Send direct messages to tenants
• Surveys — Collect structured feedback from tenants