Quick Start

Get oriented in HqO Admin and take the first steps to configure your building.

Before you begin

You need:

An HqO Admin account with Building Admin permissions
Your building configured by your HqO onboarding contact

⚠️ Note: If you don't have an account yet, contact HqO Support at appsupport@hqo.co.

Go to https://gohqo.co/login (US) or https://ffm.gohqo.co/login (EU).
Enter your email and password, then click Sign in.

After signing in, you land on the My HqO dashboard. This shows a live overview of your building's activity including user reach, communications performance, today's visitors, and upcoming events.

Step 2: Select your building

If you have access to multiple buildings, use the building selector in the top header bar to switch context. All data, users, and content are scoped to the selected building.

Step 3: Review your building setup

Navigate to HqO Admin > CRM > Buildings and confirm your building record has the correct name, address, and status. A building must be set to Live before users can access it through an experience channel.

Step 4: Add tenants

Navigate to HqO Admin > CRM > Tenants. Click Add tenant to create tenant company records for each organization occupying your building. Tenant records let you group users, track lease data, and filter communications.

Step 5: Invite users

Navigate to HqO Admin > CRM > Users. Add users individually or use the bulk upload option to import a list. Assign each user to a building and a role (Tenant User, Tenant Admin, or Building Admin).

Step 6: Send your first communication

Navigate to HqO Admin > Experience > Communications. Create and send a welcome message to your new users to introduce them to the platform.

Next steps

Set up Audiences to target specific user groups
Configure your Experience channel with your branding
Explore Events to create programming for your building