Submit a Request

The Submit a Request page is where tenants file service requests with the building management team — from maintenance issues to room setup requests — and track the status of anything they've submitted.

Overview

The page is titled "Your Requests" with a badge showing the count of active requests. A Create service request button in the top right opens the submission form.

Submitting a Request

Click Create service request to open the form. Depending on building configuration, the form includes:

• Category — the request type (e.g., maintenance, cleaning, IT, setup)
• Location — the specific floor, suite, or area
• Description — free-text field to describe the issue or need
• Attachments — optional photos or files for additional context
• Priority — if tenants are permitted to set urgency

Once submitted, the request routes to the appropriate team in HqO Admin > Operations > Service Requests.

Tracking Requests

All submitted requests appear in the Your Requests list with status indicators:

Status	Description
Open	Submitted, awaiting review
In Progress	Actively being worked on
Resolved	Completed by the building team
Cancelled	Closed without action

Click into any request to see comments, status history, or add follow-up information.

Empty State

When no requests have been submitted, the page shows a "No Requests" message. This is the expected state for new tenants.

Admin Configuration

Building admins manage incoming requests in HqO Admin > Operations > Service Requests. Admins can create request categories, assign requests to team members, update statuses, and communicate with tenants through the request thread.

Related

• Home — Submit a Request shortcut card on the home dashboard
• Service Requests (Admin) — admin-side request management