Features

Turn on additional Visitor Management capabilities and fine-tune how reminders, badge activation, and notifications behave across your building.

Available features

The Features section of Settings provides a set of configurable options you can enable for your building.

Toggle-based features

Enable any of the following features with a single toggle.

Feature	What it does
Enable day pass	Provides visitors with a day pass for building access.
Enable watchlist	Flags visitors against a watchlist.
Enable visitor groups	Allows visitors to be organized into groups.
Allow VIP Administrators to waive contact information	Lets VIP Administrators skip required contact information. Requires desk badge pickup.
Enable user acknowledgement	Confirms user intent before a visitor invite is submitted.
Enable floor and suite fields	Adds floor and suite fields to the visit form.
Enable visitor anonymization	Assigns unique IDs to visitors while maintaining identification.
Enable loading dock	Adds an access management module for the loading dock.
Enable vendor module	Adds a vendor access management module.
Enable past visit check-in	Allows check-in for visits that have already occurred.

Walk-up visits

When you enable Walk-up visits, you can create visits for unplanned arrivals when the visit is scheduled to begin within one hour. Building Guard roles gain the ability to create these visits.

An optional sub-setting makes the email and phone fields optional for same-day visits.

Notification and access settings

Configure how and when visitors and staff are notified, and when visitor badges become active.

Reminder notifications

Choose how visitors are reminded about an upcoming visit.

Option	Behavior
No reminder notifications	No reminders are sent.
Early reminder	A reminder is sent one hour before the visit.
Daily reminder	A reminder is sent at a time you specify.

Badge activation timing

Control when a visitor's badge becomes active.

Option	Behavior
Standard activation	The badge is active only during the scheduled visit window.
Early badge activation	The badge activates one hour before the scheduled window.
Daily badge activation	The badge activates at a specific time each day.

SMS and text notifications

SMS and text notifications must be enabled by the HqO team on a per-building basis. This option is not self-serve configurable.