App Support Integration
The App Support integration adds a dedicated utility button in the HqO mobile app that lets users submit support tickets directly to the HqO support team — without going through building staff.
Overview
When enabled, a Support button (label customizable) appears on the home screen of the HqO app. Users tap it to open a support form, submit their issue, and receive confirmation — all without leaving the app.
This keeps app-related questions out of the building team's inboxes and routes them directly to HqO support for faster resolution.
User Experience
Tapping the Support button opens a short form:
| Field | Description |
|---|---|
| Type of request | Category selector (bug, question, feature request, etc.) |
| Subject | Brief title for the issue |
| Description | Detailed description of the problem or question |
| Attachments | Optional screenshots or files |
After submitting:
- The user receives a confirmation email with their ticket number.
- HqO support receives the ticket with the user's name and building context automatically attached for triage.
Configuration
The Support button label is customizable to match your organization's terminology (e.g., "Get Help", "Contact Support", "App Support").
⚠️ Note: This feature is not available to all HqO customers by default. If your app doesn't show a Support button, contact your HqO Customer Success Manager or Implementation Manager to enable it.
Benefits
- Users get direct access to HqO support without searching for contact information.
- Building staff are not burdened with app technical questions.
- Tickets include automatic context — user name and building — so support can triage without back-and-forth.
Need Help?
Contact your HqO Customer Success Manager or Implementation Manager to enable App Support for your building.