Apple Developer Account Recovery
If your organization has lost access to its Apple Developer account — usually after personnel changes or lost credentials — you can recover it by contacting Apple with the right information. This guide walks through what to gather and how to reach Apple.
Step 1: Gather account information
Collect the following details. If HqO was previously added to your account, we can help you find them:
| Detail | Description |
|---|---|
| Entity name | Also called the account name |
| Team ID | Your Apple Developer team identifier |
| Account type | Organization or Personal (typically Organization) |
Step 2: Prepare supporting documentation
Apple will ask you to prove your organization's identity and your authority to act on its behalf. Have ready:
- D-U-N-S number — your organization's unique nine-digit business identifier (your HR or finance department can source this)
- Proof of role and authority — documentation showing you have legal authority to act for the organization, such as business cards, company letterhead, or legal documents
Step 3: Contact Apple Support
Submit a support ticket at https://developer.apple.com/contact/apple-id/.
You can use this template for your message:
Dear Apple Developer Support Team,
I am writing to request the restoration of access to our organization's
Apple Developer account.
Entity Name: [Your entity/account name]
Team ID: [Your Team ID]
Account Type: [Organization / Personal]
I have the legal authority to act on behalf of our organization and am
happy to provide any verification documentation you require.
Thank you for your assistance.
Full Name: [Your name]
Job Title: [Your title]
Contact Information: [Email and phone]
Need help?
If you have questions at any point, contact your HqO Customer Success Manager or appsupport@hqo.co.